1300 Numbers and 1800 Numbers Service l FAQ's

General



• What is the different between 1300 and 1800 numbers?
• Which 1300 or 1800 numbers will require charges from the government?
• Can we select numbers that represent words or sequence of numbers?
• Can we transfer existing services across to Icommo?
• What are types of 1300/1800 service we can we order through the Icommo?
• Are calls able to be distributed by their geographical location to a particular answer point within an organization?
• Are we able to retrieve call records on the 1300/1800 numbers?
• What is an answering point?

What is the different between 1300 and 1800 numbers?

The difference between 1300 and 1800 numbers:

1800 Number - Callers will pay no call charge when calling a service prefixed with 1800.

1300 Number - Callers will pay not more than a local call charge when calling a service prefixed with 13 and 1300; exceptions apply for calls made from mobiles or from international locations.

Which 1300 or 1800 numbers will require charges from the government?

Six digit 13 numbers will require extra government charges for set up and ongoing monthly. For more information on this please contact Icommo.

Can we select numbers that represent words or sequence of numbers?

You may be able to find the word sequence that you are looking for in our pool of numbers. However most generic words or numbers with a sequence are obtain through the government's Smart Number service. If Icommo can locate a particular number we will do this for you.

Can we transfer existing services across to Icommo?

Yes. To transfer an existing 1300 or 1800 number you will be required to complete a porting authority form.

What are types of 1300/1800 service we can we order through the Icommo?

Icommo allows you to select four types of services. These are:

• Standard - This is a normal 1300/1800 service for which you provide your own answering points to sit behind the 1300/1800 number service. The service can include overflow, splaying, state based routing, region routing and area routing.
• 1300/1800 Fax to email - This service incorporates Icommo fax to email (Desktop Fax) service. Allowing you to provide a 1300/1800 number with the ability to receive faxes and deliver them to a designated email address.
• 1300/1800 Virtual Voicemail - This service incorporates Icommo voice to email (Voicemail Anywhere) service. Allowing you to provide a 1300/1800 number with the ability to receive voice messages and deliver them to a designated email address.
• 1300/1800 All-In-One - This service incorporates Icommo's One Number Service. Allowing you to provide a 1300/1800 number with the ability to handle voice and fax calls.

Can calls be distributed to different answering points if the answering point is unable to answer or is busy?

Yes. Calls can overflow up to 3 other answer points to take the call. An overflow option to consider is our voicemail to email service to handle unanswered calls or when lines are busy. All voice messages are delivered to a designated email address and time stamped.

Are calls able to be distributed by their geographical location to a particular answer point within an organization?

Yes. There are number of call routing options that can be applied to a 1300/1800 number. The simple call distribution options are:

• Stated Based Routing
• Regional or Area Based Routing

More complex call distribution options to consider include exchange based routing. For more information regarding call routing options please refer to the Reference Guide for Call Distribution Features.

Are we able to retrieve call records on the 1300/1800 numbers?

Yes. These are supplied in the billing record, which can retrieved online or downloadable file. The records provided are:

• Answering Point that received the call
• Call identification or originating phone number that made the call
• Time of the call
• Call duration
• Call origin
• Call type - Local, National, or Mobile

What is an answering point?

An answering point is basically the phone number where the 1300/1800 numbers can be diverted to receive the phone call. The phone number can be a fixed line or mobile phone.