1300 Numbers and 1800 Numbers l How it works

How do 1300 numbers & 1800 numbers work?

1300/1800 numbers are multi-function inbound calling service. Business customers use 1300/1800 numbers to enable their clients to call them at a subsidised call charge. Each 1300/1800 number service has a single service number that is either ten or six digits in length.

Calls can be made by the public to 1300/1800 number services from anywhere in Australia and can be terminated at customer-nominated sites anywhere in Australia or overseas.

There are many options a 1300/1800 number can provide in routing a call to the correct destination to be answered by your staff or business partners.

The difference between 1300 and 1800 numbers

1800 Number

Callers will pay no call charge when calling a service prefixed with 1800; exceptions apply for calls made from mobiles or from international locations.

1300 Number

Callers will pay no more than a local call charge when calling a service prefixed with 13 and 1300; exceptions apply for calls made from mobiles or from international locations.